Job Summary
Informatics is looking to expand our team with a talented and driven Client Success Manager. This position plays a critical role in ensuring our clients achieve measurable results and have an exceptional experience with our agency.
The Client Success Manager is responsible for the overall success of assigned client accounts, from strategic alignment and execution oversight to delivering outcomes that achieve business goals. This role serves as the primary point of contact with the client and ensures overall account performance, client experience, and long-term account success. The ideal candidate combines marketing expertise, strategic thinking, and relationship building to ensure every client engagement is proactive, transparent, and results-driven.
This position works closely with our digital marketing team and reports to the Chief Operations Officer.
Key Responsibilities
- Own the overall success, satisfaction, and retention of assigned client accounts
- Develop a deep understanding of each client’s business goals and ensure marketing strategies align with those objectives
- Lead client communication, including regular strategy meetings, performance reviews, and proactive recommendations
- Translate marketing performance data into clear insights, action plans, and measurable next steps with the client
- Ensure projects are delivered on time, on budget, and aligned to agreed-upon outcomes
- Identify growth opportunities within accounts and recommend strategic initiatives to drive additional value
- Serve as the internal advocate for the client while maintaining alignment with agency priorities
- Monitor campaign performance and collaborate with internal teams to optimize results
Job Requirements
- Strong project management and client relationship building skills
- Strong marketing expertise and experience in making strategic recommendations
- Demonstrated ability to drive measurable marketing results
- Excellent written and verbal communication skills
- Strategic thinker with the ability to connect marketing activity to business outcomes
- Robust analysis and reporting capabilities
- Solutions-focused mindset with the ability to remain calm and confident under pressure
- Strong sense of ownership, urgency, and responsiveness
- Ability to anticipate client needs and proactively address challenges
- Collaborative team player who builds trust internally and externally
Education and/or Experience
- Bachelor’s degree in marketing, communications, business, or related field (or equivalent experience) required
- 5-7 years of proven experience in marketing, account management, or client success required
- Demonstrated experience driving successful marketing campaigns and measurable outcomes
- Experience working directly with clients in a service-based or agency environment required
- Strong understanding of digital marketing strategy and performance metrics
- Experience working within project management frameworks (Agile, Waterfall, Scrum) preferred
How to Apply
If you have what it takes and would like to be part of our expanding, fast-paced, and exciting industry, we'd like to hear from you. We offer excellent benefits including a competitive salary, health and dental insurance, life insurance, a team-oriented, casual environment, great Downtown Cedar Rapids location, new modern/urban office and more.
Salary range is commensurate with experience.
If interested, please submit the following three items (all are required for further consideration):
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Cover letter that describes what you can contribute to Informatics
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Salary history
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Resume or CV
Email all the above to careers@InformaticsInc.com
We look forward to hearing from you!
Informatics is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law.
